Customer Service at Tj Maxx, Chicago

Job Title: Customer Service at Tj Maxx
Country: United States
State/Province: IL
City: Chicago
Company: Tj maxx
Job Category: Human Resources/Recruiters
Keywords: Customer Service at Tj Maxx - Chicago, IL, United States Customer Service at Tj Maxx - Chicago, IL, United States
Job Type: New Graduate
Job Title: Customer Service at Tj Maxx - Chicago, IL, United States
Job Description:
**$$ POSITIONS ARE FILLING FAST $$**

Position Summary:
Answer toll free customer service calls and correspondence, including letters, donation requests, fashion show requests and/or internet e-mails.  Field customer questions, resolves standard customer complaints, documents information into the call tracking system and ensures effective communication at all levels. Provide support for monitoring Facebook and Twitter to respond to customer comments/ questions to encourage a higher level of engagement and for additional assistance as needed.
 

Responsibilities:
Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, and internet e-mail.  
Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.  Communicates with Regional Vice Presidents, District Managers, Store Managers and Home Office personnel to resolve problems and answer questions.  
Document customers and store information into call tracking system.  
Promote a positive Company image to support Customer Service objectives and mission statement.  
Compose personal replies to customer letters and/or e-mails and maintain assigned reports.
Respond to phone inquiries or written correspondence regarding fashion shows for assigned Regions.  
Decide whether a request meets pre-determined criteria.  
Document information in the call tracking system and follows up with the necessary correspondence (i.e., planner and letter).  
Communicate with Store Management regarding the date of show and organization involved.  
Document information/feedback received following the show.
Updates customer addresses for the Loyalty Program and adjusts reward points as needed.
Makes sound judgment calls that align with the brand, escalation and customer service policies for social media customer related issues
Ability to multi-task in a fast-paced environment and capable of moderating a high volume of inbound content
 

Minimum Skill requirements:
Strong analytical and problem solving skills
Good listening skills
Organizational skills
Prioritizing skills
Flexibility
Excellent verbal and written communication skills
PC knowledge
Typing skills
 

Minimum experience required to perform this job:
Must be 18 or older
High school degree or equivalent


Marc, 
Human Resources (Employment Manager)

**$$ POSITIONS ARE FILLING FAST $$**

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