Customer Service Representative/Will Call, City of Industry

Job Title: Customer Service Representative/Will Call
Country: United States
State/Province: CA
City: City of Industry
Company: B2Sign, Inc.
Job Category: Administrative/Office/Clerical
Keywords: Customer Service Representative/Will Call - City of Industry, CA, United States Customer Service Representative/Will Call - City of Industry, CA, United States
Job Type: New Graduate, Junior Position, B
Job Title: Customer Service Representative/Will Call - City of Industry, CA, United States
Job Description:
SUMMARY/OBJECTIVE: The customer service representative is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating effectively with team members within the customer service department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Provides timely and accurate information to incoming customer order status and product knowledge requests.
Processes changes and/or returns according to established department/company policies and procedures.
Provides timely feedback to supervisor/manager regarding customer concerns.
Enhance customer loyalty/satisfaction.
Provides information to customers on changes in service, discontinuance, and shipping.
Interacts with customers and provide information in response to inquiries about accounts, products, and services, etc.
Handle customer complaints, special orders, and returns.
Knowledge of billing and collections and ability to explain these issues to the customers.
Follow department’s Standard Operating Procedures guidelines.
Follow guidelines set by department/company.
Other duties as assigned by supervisor/manager.
SUPERVISORY RESPONSIBILITIES

This position does not supervise any incumbent.

QUALIFICATIONS, SKILLS, EXPERIENCE

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

High School degree, Associates degree preferred.
A minimum of 1-2 years experience in customer services.
Fluent in writing, reading, and speaking English. Bilingual in Spanish preferred.
Computer skills required.
Great communication, phone, and customer service skills required.
Excellent attitude when dealing with difficult situations.

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