Customer Service Agent, Toronto

Job Title: Customer Service Agent
Country: Canada
State/Province: ON
City: Toronto
Company: Serco Soutions
Job Category: Work with clients.
Keywords: Customer Service Agent - Toronto, ON, Canada Customer Service Agent - Toronto, ON, Canada
Job Type: New Graduate
Job Title: Customer Service Agent - Toronto, ON, Canada
Job Description:
Responsibilities:

    Responding to all incoming calls with a positive manner
    Provide information to customers and general inquires
    Processing orders for customers
    Listen, analyze and take appropriate action to ensure  that customer issues are resolved satisfactory and in a timely manner.
    Support internal customers
    Follow internal company guidelines in regards to call handling
    Meet or exceed monthly performance targets including call quality, attendance and punctuality as well as call handle time.

Qualifications:

    Exceptional customer service skills
    Positive attitude with high energy
    Ability to think, problem solve, take action and follow through
    Must be flexible to work shifts as required (evenings, weekends, and holidays)
    Self-motivation and the drive to achieve beyond sales / goals

We appreciate the opportunity to review all resumes; however, due to volume, only those selected for an interview will be contacted. We are an equal opportunity employer.

Job Type: Full-time

Salary: $20.00 /hour

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