Claims Customer Service Representative, toronto

Job Title: Claims Customer Service Representative
Country: Canada
State/Province: ON
City: toronto
Company: Autogard Advantage
Job Category: Business Development/Account Managers
Keywords: Claims Customer Service Representative - toronto, ON, Canada Claims Customer Service Representative - toronto, ON, Canada
Job Type: B
Job Title: Claims Customer Service Representative - toronto, ON, Canada
Job Description:
Description

We are currently hiring Inbound/Outbound Warranty Claims & Customer Service Rep. to work in our Toronto location. This position is best suited for hard-working, responsible, self-motivated and outgoing individuals who are looking for a career with-in a well-established company. 

Your responsibilities will include (but are not limited to):
•Assisting warranty holders with new warranty activation process and associated fees where applicable.
• Responding professionally and promptly to all warranty holders enquiries/requests.
•Managing work flow with consideration of deadlines.
•Develop familiarity with all of the company’s products and services.
•Attend warranty training courses as needed.
•Develop knowledge and ability to apply various warranties to individual claims situations.
•Proactively managing the warranty holders claims process
•Ensure claims are resolved, processed and closed within established guidelines and procedures
•File records and scan all paperwork in designated electronic files
•Maintain assigned existing accounts by providing supplies, administrative support, clientele relationship, product training & services
•Open and manage new accounts within assigned territory




Hours of Work: 
•This position is a full-time hourly working Monday - Friday during normal business hours 9:00 am to 5:00 pm.
• With advance notice, Saturdays and/or Sundays from 9:30 am to 4:30 pm (required for ongoing training new products and services)




Work Environment/Conditions: 
•Candidate will be working 2 weeks in the office
•2 weeks on the road visiting existing accounts & opening new accounts






Requirements
•Inbound/Outbound Sales experience is an asset
•Inbound/Outbound call center customer service is an asset
•Minimum 2-3 years of customer service & sales, or related work experience (not including retail or food sales).
•Automotive industry experience strongly preferred, but not required
•General knowledge of automotive parts and vehicle mechanical operations preferred, but not required.
• Incoming / outgoing call center experience strongly preferred, but not required
•Valid driver’s license and clean driving record
•Must own vehicle
•Criminal record, background check
•Benefits will be provided after 6 months probation


Benefits
•We offer a competitive salary commensurate with experience
•Salary: $18.00 /hour
•Earn Commission 5% on new accounts & 2.5% on existing accounts
•Vehicle expense fully paid
•Cell phone provided
• Career development opportunities
•Benefits will be available after 6 months of Full time employment

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