Customer Service Representative, Ottawa

Job Title: Customer Service Representative
Country: Canada
State/Province: ON
City: Ottawa
Company: City of Ottawa / OC Transpo
Job Category: Customer Services
Keywords: Customer Service Representative - Ottawa, ON, Canada Customer Service Representative - Ottawa, ON, Canada
Job Type: Junior Position
Job Title: Customer Service Representative - Ottawa, ON, Canada
Job Description:
Applications close February 24, 2017 - Apply Today on our web site only

Job Summary

Responsible for providing transit (conventional and para) customer services including:

responding to customer enquiries, complaints and/or feedback and providing information through various channels, including but not limited to: telephone, in person, on-line, (web, social media) and in writing

processing financial transactions for fare instruments and other products/services

receiving and processing transportation requests and registration for Para Transpo service

Education & Experience

Grade 12.

Two (2) years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically such as a call centre and/or counter service operations.

Language

Day 1 Ready – immediate requirement for language proficiency:
French oral, reading, writing
English oral, reading, writing
Candidates must meet language requirement for position upon hire.

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