Bilingual Call Center Agent, Burnaby

Job Title: Bilingual Call Center Agent
Country: Canada
State/Province: BC
City: Burnaby
Company: Emergitel
Job Category: Customer Service
Keywords: Bilingual Call Center Agent - Burnaby, BC, Canada Bilingual Call Center Agent - Burnaby, BC, Canada
Job Type: Junior Position
Job Title: Bilingual Call Center Agent - Burnaby, BC, Canada
Job Description:
Job Description: These bilingual customer service roles will support Cityfone, a wholly owned line of business that runs private label wireless programs.  They create wireless programs for partners (i.e. Sears, Zoomer Media) and advertise, attract, and service customers through their lifecycle.  When a call comes in to the call centre, the customer receives three options:  sales, customer care, tech support.  The call centre team is made up of sales and tech support staff, all of whom are comfortable with customer care calls.
Key Responsibilities/Job Functions:
•	Respond to inbound calls from plan members in a prompt, accurate and professional manner.
•	Handle any inquiries which require investigation or follow-up within one business day.
•	Ensure that any misdirected inquiries are re-routed or transferred to the appropriate area.
•	Develop and maintain good client relationships while ensuring confidentiality.
•	Use call tracking systems to log all inquiries for documentation purposes.
•	Interact with other departments and personnel as needed to resolve member issues.
Job Qualifications
•	Solid ability to organize and prioritize;
•	Experience with PC applications in a Windows environment;
•	Problem solving skills;
•	Service oriented;
•	Team oriented;
•	Analytical thinker;
•	Detail oriented.
Mandatory Skills:
Bilingual Call Centre (2)

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