Customer Service Representative III, Sarasota

Job Title: Customer Service Representative III
Country: United States
State/Province: FL
City: Sarasota
Company: IT People Corporation
Job Category: Insurance
Keywords: Customer Service Representative III - Sarasota, FL, United States Customer Service Representative III - Sarasota, FL, United States
Job Type: Junior Position
Job Title: Customer Service Representative III - Sarasota, FL, United States
Job Description:
Job Title: Customer Service Representative III
Location: Sarasota, FL
Duration: 3+ Months Contract 
 
Summary of responsibilities:
Required: High School Diploma 
Required: Candidate must be a licensed P&C (Property & Casualty) agent in good standing (220 or 440 in FL). 
 
Have excellent verbal, written, and typing skills. 
 
Be good at researching to solve a problem. Be passionate about helping people. 
 
Bi-lingual is a plus.
 
Required: High School Diploma 
 
Main Responsibilities: Responds to basic, multiple customer inquiries and requests. Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel. Researches customer inquiries and responds to appropriate parties in a timely manner. Records calls, processes requests and updates account history with results of inquiry to include proper documentation. Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements. Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information. Interfaces with team personnel, management and customers in reference to customer service issues. Prepares, reviews and submits client reports on a weekly basis to ensure data integrity to management. Reviews and recommends modifications to procedures and workflow to ensure efficient and effective processing of transactions. Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Thanks & Regards
Chaitanya Varma Alluri
iT People Corporation
Phone # 919-935-0781


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